Welcome to the TNC•Collective Frequently Asked Questions page. We’re here to help make your shopping experience smooth and enjoyable. If you still need assistance after reading through the FAQs, feel free to contact us anytime.
1. How long does shipping take?
Our estimated delivery timeline is:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days
For more details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes — we offer free shipping on all orders across the globe. More information is available in our Shipping Policy.
3. Where is TNC•Collective based?
TNC•Collective is a UK -based brand. We proudly offer a curated selection of high-quality apparel and accessories, currently shipping worldwide.
4. What if I receive a damaged or defective item?
If your product arrives defective, we will replace it at no cost. Simply contact us and return the item within 30 days. See our Return Policy for full details.
5. Can I cancel my order?
Yes — orders may be cancelled within the first 24 hours after purchase. To request a cancellation, please contact us as soon as possible.
6. What is your return policy?
We offer a simple and hassle-free return process. Full details can be found in our Return Policy.
7. When will I receive my refund?
Once your returned item is received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, visit our Refund Policy.
8. Do your products come with a warranty?
Yes — all purchases include a 30-day warranty. More information is available in our Return Policy.
9. How do I contact customer support?
You can reach us anytime via our Contact Us page or email us directly at: tnc.2025@outlook.com
10. Do you ship internationally?
At this time, we do ship internationally.
11. Do you have a physical store?
We are an online-only brand, which allows us to offer better pricing and a wider product selection.
12. Can I place a bulk or wholesale order?
Yes — we do accept bulk orders. Please contact our support team for assistance and pricing details.
13. How do I exchange an item?
Exchange instructions can be found in our Return Policy.
14. How can I track my order?
Order tracking is available on our website through the Orders page.
